The information listed here is not binding. You should see the all options with correct time on checkout page after add address.


Please notice: The customer is responsible for paying any customs or import charges.


When you order from, you will receive a confirmation email. Once your order is shipped, you will be emailed and get SMS on mobile with the tracking information for your order's shipment.

 Calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends.

  • Economic International Shipping.
  • Priority for fulfillment - Tracked . 

 Shipping Days
3 Business days
7-20 business days
3 Business days

9-25 business days
South America 
 3 Business days
15-35 business days
Others countries 
 3 Business days

7-25 business days



  • Some products are eligible for fast shipping from 2- 5 days. Products that are eligible for express shipping will be apparent that this product is eligible for express shipping on the product page.

You can track your order in different parts of our website according to its current status.

  • Processing: You can check its status in “Track Orders” in

  • Shipped: Once your order is shipped, you will receive an email from us with the tracking code and where to track it ( You can also find the tracking details of your orders in Track Orders”.

Different Country Addressing Formats:

To best assist your parcel to get to it's destination you should adopt the preferred addressing format of the country you are sending your letter to.
For example some countries have a numerical postcode, others have an alpha-numeric postcode. Some countries place the house number at the start of the street name, whilst others position the number at the end.
Always check with the recipient for the correct addressing format.

Why is My Order Status Showing that “The item is pre-advised”?

At times this inconvenience can happen for orders shipped with Air Parcel Register. This status means that the parcel is going to reach the closest sorting center very soon. You should not worry if you see this status, and the tracking information of your order will be updated in 2-5 days.


Why Does My Tracking Show "Not Found"? Why Do I See No Updates in the Tracking Information of My Order?

The tracking information of each order is usually not updated for the first 2-5 days after its shipment. You will be informed once the parcel arrives at a sorting center or at the Customs Office of your country. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

Why Didn't I Get A Tracking Code?

If you don’t receive the parcel within this period, please contact us at


I Can See that My Order Status Shows “delivered” But I Have Not Received My Parcel. How Can I Solve This?

Check if the shipping address of your order is correct.
Ask your neighbors, relatives or friends if they have received the parcel on your name.
Request an official document from your local post office in which they clearly state what happened to your parcel and all the details they have. We will refund you or send you a replacement after receiving this document.


The delivery of my order is taking longer than expected. When will I receive it?

Below are some suggestions:
- Check the status of your order;
- If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends.
- If its estimated delivery time has not passed yet, please wait for some other days. If you have not received your parcel during this period of time, you can confirm that the shipping address is correct;

If there are no problems with your address, the delivery of your order may have been delayed by slow Customs, logistics or postal clearance procedures.

If you require any further assistance or if your order is nowhere to be found, please do not hesitate to contact us at